1. Cancelling a booking
More than 48 hours before the session start: full refund of the amount you paid.
Between 24 and 48 hours before: 50% refund.
Less than 24 hours before, or no-show: no refund, because the provider has already reserved the slot and staff.
Multi-session courses, camps and birthday packages may have their own window set by the provider. Where a provider window is stricter or more generous, it is shown on the listing before you pay and it applies to that booking.
2. If the provider cancels
If a provider cancels, cannot deliver the session, or the activity differs materially from what was listed, you receive a 100% refund including our platform commission, or a free reschedule if you prefer.
3. Platform commission
Tumble retains a standard platform commission of 10% of the booking value on completed bookings. On a full refund we return the entire amount you paid, commission included. On a partial refund, the refunded share is returned in the same proportion.
4. Refund timelines
Refunds are approved within 2 working days of your request and processed back through Razorpay to the original payment method. Banks and card issuers typically credit the amount in 5 to 7 working days. We will share the refund reference so you can track it.
5. How to request a refund
Cancel from your bookings in your parent space, or write to info@tumblegym.in or call +91 96060 23971 with your booking reference. If you and the provider disagree, our team reviews the booking record, the listing terms and both accounts before deciding, usually within 5 working days.
6. Non-refundable items
Provider subscription plans, featured listing and sponsored campaign fees are non-refundable once the billing period has started. Products bought from marketplace shops follow the seller's own returns policy shown on the listing.
