1. Information we collect
Account details: your name, email address, phone number and password (stored encrypted). Child profiles: a first name or nickname, age or date of birth and interests — only what you choose to enter, so we can recommend suitable activities. Activity data: searches, saved listings, enquiries, bookings, reviews and Kids Passport progress. Payment data: handled by Razorpay; we store only the transaction reference, amount and status, never your full card details. Technical data: device, browser and approximate location used to show nearby activities and to keep the platform secure.
2. Children's information
Children do not create accounts. Child information is entered by a parent or guardian, is used only to personalise recommendations and bookings, is never sold, and is never used for advertising to children. Please use a first name or nickname only. You can delete a child profile at any time from your parent space.
3. How we use information
To show relevant activities near you, process enquiries and bookings, pass the details a provider needs to deliver the activity, keep your Kids Passport, prevent fraud and misuse, meet legal obligations, and send service messages about your bookings. Marketing emails are optional and you can unsubscribe at any time.
4. Who we share with
Providers you enquire with or book — the parent name, contact detail, child age and booking details needed to serve you. Service partners who run the platform on our behalf: our cloud hosting and database provider, Razorpay for payments, Google Maps for location and listing source data, and our AI assistant provider for the Ask Tumbo helper. We do not sell your personal information.
5. Storage, security and retention
Data is stored on secured cloud infrastructure with encryption in transit, row-level access rules and staff access limited to what is needed to support you. We keep account and booking records while your account is active and for as long as tax and legal rules require, then delete or anonymise them.
6. Your rights
You may access, correct, export or delete your account and child profiles, withdraw consent for marketing, or ask us a privacy question by writing to info@tumblegym.in or calling +91 96060 23971. We respond within 30 days. Grievances can be addressed to our Grievance Officer at the same email, Hennur, Bengaluru, Karnataka, India.
7. Cookies and updates
We use essential cookies and local storage to keep you signed in and remember your city and preferences. We will publish any change to this policy on this page and, for significant changes, notify you by email.
